Proper business communication is the backbone of every successful company.
Dialpad is one of the prominent cloud communication platforms aimed at making this communication easier and more convenient.
It is a Contact Center as a Service (CCaaS) solution provider that offers businesses proper internal and external communication through a streamlined engagement platform to businesses.
However, occasionally, some solutions don't turn out to be the best for your business.
That’s why we’ve prepared a list of Dialpad alternatives you could use for your business immediately.
Let’s get started.
What is Dialpad?
Dialpad allows your business to make and receive calls for different purposes, in various ways.
For instance, you can use internet broadband as it is a voice-over-internet-protocol (VoIP) service provider.
One of the best things about Dialpad is that it works with your existing cellular service. It allows customers to send/receive calls and text messages, hold video meetings, and do much more.
With Dialpad’s customer engagement side, it allows users to focus on omnichannel customer support. Using this you can also manage your business’ to any inbound leads.
Top Dialpad Alternatives
Not every communication platform complements every business.
This is especially the case with smaller enterprises.
Here’s a list of the top 6 Dialpad alternatives you can use for your business:
1. Ringblaze
Ringblaze is one of the most dynamic VoIP systems that will solidify and streamline customer support for your business.
The phone system is highly renowned for its facilitation of real-time communication between teams and customers who are visiting your website.
Ringblaze allows you to create local, toll-free, and vanity phone numbers.
The platform is best suitable for all-sized enterprises as you will find almost any feature that you want to maintain a proper line of communication with your customers and
This user-friendly VoIP system is available to access on Windows and Mac ~ and you will find dedicated apps for Ringblaze on the Android Play Store and App Store as well.
Pros:
- Offers real-time customer interaction
- Easy integration and availability on multiple platforms
- Also offers a collaborative dashboard enabling internal discussions and conversations with customers.
2. OpenPhone
Year founded: 2018
Number of customers: 58,000+
OpenPhone is a single place to manage all your business calls, texts, and contacts, and maintain their information.
It's also a perfect platform for any startup or small business looking for a no-frills option with enough functionality to keep tabs on inbound sales calls.
It also offers a free trial and comes with custom phone books and shared phone numbers.
OpenPhone allows you to have efficient and quick communication internally too. This means your company communication could also be done here.
After a user signs up, they get a US, Canadian, or toll-free number that could be used to communicate with them.
A unique attribute of OpenPhone over Dialpad is that it also makes texting more convenient. There’s no need to upgrade to a higher-tier plan to enable this option. This saves your money & resources.
Pros:
- Integrates with Slack and Zapier.
- Free calling, SMS, and MMS messages in the US and Canada.
- Allows group calling.
Cons:
- No contact center option
- Limited integrations.
3. Grasshopper
Year founded: 2003
Number of customers: 400,000+
Grasshopper is one of the best alternatives that small and medium-sized businesses could adopt.
The platform offers most upgrades in a basic plan.
This means that you’ve access to some of the most important features in a plan that’s also extremely affordable for you.
Grasshopper’s dedicated app allows you to directly connect to customers using your phone.
However, a drawback with Grasshopper is that their experience isn’t as updated as most other alternatives in this list.
It doesn’t provide features like shared phone numbers, call recording, and integrations.
Pros:
- Has dedicated mobile and desktop apps.
- Allows group calls with a single customer.
- Allows business texting, call forwarding, and voicemail transcription.
Cons:
- Has certain outdated features like fax.
- It doesn’t allow saving or creating contacts on the desktop app.
4. Vonage
Year founded: 2001
Number of customers: 100,000+
Vonage, just like Dialpad, also offers voice and video calls on mobile and desktop apps.
The platform offers three important features:
Unlimited team chat - Allows users to have a dedicated channel to communicate internally with their team
Mobile & Desktop apps - Allows users to manage their customers through different systems.
20 third-party integrations - Also integrates with platforms like Clio or the G-Suite.
The platform offers advanced features for bigger teams but it isn’t that suitable for for small businesses.
To access features that most businesses need (like call recording or auto-attendant), you will need to purchase upgrades or enable paid add-ons.
Pros:
- AI-backed platform with unified communication.
- Integrates with most platforms that you use for business communication.
- Offers automation with conversational AI.
Cons:
- Most (important) features are paid.
- More expensive than other similar platforms.
5. RingCentral
Year founded: 1999
Number of customers: 400,000+
While RingCentral may have the same pricing as Vonage or Dialpad, it has features that definitely outperform most other platforms.
RingCentral offers video meetings for up to 100 participants with much better quality than Dialpad.
The higher-tier plans will even support about 200 participants in a single call.
Using this platform you can access free calls and text messages all across the US and Cannada.
RingCentral has everything that your business will require to effectively communicate with your internal team as well as customers pouring into your business.
Even though most of the features that RingCentral offers are something that your business would feel fulfilled with, most of them are still paid. So if you’re fine with upgrades, RingCentral is the right platform for you.
Pros:
- Offers a range of services ~ as small as team calls and as large as hosting webinars and workshops
- AI-based automation integrates with most of your existing apps
- Complements most small and mid-sized businesses
Cons:
- Most features are only available in the high-tier plans.
6. Zendesk
Zendesk is a comprehensive solution if you’re looking for an alternative that has all the call center software features that Dialpad has but is easier and more simplified to use.
It doesn’t matter how big or small your business is Zendesk offers you to create efficient phone support.
An important highlight about Zendesk is that rather than paying a regular fee, you only pay for the minutes that you use with Zendesk phone support software. This is more beneficial for small to mid-sized businesses who are trying to cut back on overhead costs.
Using its interface your team can manage calls, voicemails, and texts all in a single place.
The platform is also built for remote work as your team can directly make calls and initiate communication from their browsers.
Zendesk offers a variety of features that make it extremely easy for your team to fetch customer information and access the history of communication with your past clients or customers.
Pros:
- Easy onboarding and customer management.
- Client management from a single dashboard.
- Complements most small and mid-sized businesses
Cons:
- More expensive than other platforms
| Platform | Features | Pricing starts at (Billed Annually) |
| Ringblaze | - Offers real-time customer interaction- Easy integration and availability on multiple platforms- Also offers a collaborative dashboard enabling internal discussions and conversations with customers. | $15/mo |
| OpenPhone | - Integrates with Slack and Zapier.- Free calling, SMS, and MMS messages in the US and Canada.- Allows group calling. | $15/mo |
| Grasshopper | - Has dedicated mobile and desktop apps.- Allows group calls with a single customer.- Allows business texting, call forwarding, and voicemail transcription. | $15/mo |
| Vonage | - AI-backed platform with unified communication.- Integrates with most platforms that you use for business communication.- Offers automation with conversational AI. | $19.99/mo |
| RingCentral | - Offers a range of services ~ as small as team calls and as large as hosting webinars and workshops- AI-based automation integrates with most of your existing apps- Complements most small and mid-sized businesses | $20/mo |
| Zendesk | - Offers real-time analytics and unified conversations- Allows monitoring, routing, and recording calls- Even offers company hierarchy in certain plans that allows only certain departments to handle certain types of clients or customers | $55/mo |
Dialpad Alternatives: Frequently Asked Questions
1. Is Dialpad AI enabled?
Dialpad AI is available for all users under all types of plans.
2. What is Dialpad used for?
Dialpad is a popular tool for business communication which enhances customer communication for a business. This platform is available for businesses of all sizes and can also work with your existing cellular service.
3. Is Dialpad a VoIP?
Yes, Dialpad is a VoIP provider that allows you to make and receive phone calls using your internet connection.
4. Does Dialpad have a free version?
Yes, Dialpad offers a free trial for 14 days.
